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Hospital Policies

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, cash and personal checks.

COVID-19 Protocols

We are no longer observing a mask policy so you do not need to wear one while in the clinic. However, if you are feeling ill or recovering from an illness we do ask that you wear a mask for the health safety of our other clients and team members.

We are not currently using our waiting room. When you come for your appointment at the clinic, please give our front desk staff a call to let us know that you have arrived. If you have no phone or no cell service, please come inside and let us know you are here. One of our team members will come out to meet you and bring you and your pet inside.

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. Emergency cases shall always receive top priority and be fit in when needed. This can occasionally cause some delay.

For your convenience, “drop-off” appointments can sometimes be arranged. A “drop-off” means you could bring your pet and leave him/her with us for a couple of hours. Once the doctor is done examining your pet, we’ll give you a call and arrange a time to go over the diagnosis and treatments needed.

Patient Arrival Policy

We request that animals be placed on a leash or in a pet carriers before entering the hospital. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This can make them behave differently here rather than home. Also, not every animal that comes into our office has good manners so your pet is safer when you can keep them away from less friendly animals they may encounter.
For the safety of all animals in our care, we require that all vaccinations be up to date.