Dear clients and friends,
With COVID-19 currently at top of mind, we would like to share some changes in our day to day standard operating procedures as they relate to you and your pets.
First, we do not plan to close our hospital at this time and will continue offering care for our patients. We will also continue to be available for urgent care and other appointments during our regular office hours. In accordance with Governor Scott’s order, veterinary hospitals are listed as essential for the protection of animal and public health and we are permitted to continue operations. To help protect our staff, we are not allowing owners into our lobby at this time. We are asking you to please call us when you arrive for your appointment or to pick up medications and we will come to your car to help you.
We have asked our staff to stay home if they are sick or have a fever. We ask the same of our clients. If you feel ill and your pet needs care, please ask a friend or family member to bring him or her to the hospital. If this is not possible, we are offering drop off appointments in which we will retrieve your pet from the parking lot, or telemedicine appointments. Call to request these appointments.
If you need prescription refills or food refills, we can take payment over the phone and you can pick them up at the clinic from our outside medication pick up box. You can also order prescriptions or foods from our online store and have them delivered to your home. Just click the button in the upper right hand corner of your screen marked “online pharmacy”.
Please call with questions and concerns. We are flexible and our plan is to be here for you and your pet if you need us.
Ryegate Doctors & Staff